Service Response Time Expectations

2/14/2020 (Permalink)

SERVPRO of Citrus Heights / Roseville and Carmichael is available for you 24 hours a day and 7 days a week

SERVPRO of Citrus Heights / Roseville and Carmichael is available for you 24 hours a day and 7 days a week, arriving faster to any size disaster. Water emergencies need attention immediately. Water spreads fast and is absorbed through floors, walls, and furniture. If your water emergency does not get the quick attention it needs, mold will grow rapidly and then there is a larger issue at hand. Our professional staff provides emergency cleaning and restoration at any time of the day and any day of the week.  

What should you expect once you have an emergency in the home or at the worksite? SERVPRO of Citrus Heights / Roseville and Carmichael will stand by the following:

Mitigation and Restoration Response Times

• Within 1 hour of notice of loss, our team will contact you.

One of our staff members will contact you and ask you questions regarding your emergency. This will help our team determine how many people will need to arrive, what equipment will be needed, and any other resources we may need for the task at hand. 

• Within 4 hours, we will arrive to start the process.

These four hours give our skilled team time to gather resources and to arrive on the scene in time. Once our team arrives, we can identify the scope of work and start working on the damage and prevent further damage to the home or the building. 

• Within 8 hours of arrival, we will do a verbal briefing of the work needed to complete the project. 

Once the emergency is under control, our team will brief you on the scope of work and plan accordingly for the completion of the project with you.

SERVPRO of Citrus Heights / Roseville and Carmichael’s team will show up and address your mitigation and restoration needs quickly. Our goal is to provide a top-notch level of service while taking your worries away. Contact 916-966-2601.